Customer Success Manager
This local job opportunity with ID 3639697844 is live since 2026-04-15 22:54:00.
We're seeking someone who thrives on building strong relationships and is passionate about helping customers succeed. You're someone who listens closely, understands customer goals, and proactively guides them toward solutions that deliver meaningful impact. You take pride in being a trusted partner, anticipating needs before they arise, and turning challenges into opportunities.
In this role, reporting to the Senior Director of Customer Experience, you'll support customers through onboarding, product adoption, and ongoing engagement. You'll play a key role in helping them achieve their objectives, maintainlong-term satisfaction, and continue expanding their partnership with us — all while identifying new ways we can deliver value.
If you're driven, eager to grow, and excited to contribute to a high-performing team, you'll thrive here.
Your primary responsibilities include:
- Owning a portfolio of accounts from onboarding through renewal, serving as the primary point of contact
- Regularly engaging with new and existing customers as you guide them through the customer journey
- Measuring and presenting adoption and business utilization to key stakeholders to ensure customers continue realizing value
- Managing and guiding customers through the contract renewal process
- Identifying, tracking, and mitigating churn risks while promoting product value and adoption
- Advocating for customers internally and building cross-departmental trust
- Collaborating closely with Sales, Training, Product, and Support teams
Qualifications:
- 2–5 years of experience in customer success, account management, or project management within a SaaS, healthcare, or technology environment
- Detail-oriented, customer-centric, collaborative, conscientious, and a critical thinker who delivers solutions — not just updates
- Proven track record of owning customer relationships, not just supporting them
- Excellent verbal and written communication skills with strengths in relationship-building, customer advocacy, and active listening
- Proficiency with CRM tools such as Salesforce to manage customer data, track performance metrics, and identify expansion opportunities
- Experience using data — customer health signals, engagement metrics, and product usage — to prioritize efforts and anticipate churn risk
- Strong problem-solving skills and experience resolving customer issues efficiently
- High accountability and strong personal organization skills
- Knowledge of the DMEPOS space, healthcare industry, or SaaS is a plus, but not required
Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged.
If this sounds like you, we'd love to hear from you – apply today and tell us what excites you about Nymbl Systems!
Note: this job description is not exhaustive and may be subject to change based on the needs of the organization.
How to Apply:
Complete the short assessment https://go.cultureindex.com/p/mibD9BAaxdZcraY9t8, then send your resume and desired salary range to
ewilkes@nymblsystems.com