Service Operations Admin/Customer Service

Insight Global is looking for Service Operations Admin/Customer Service in Columbus, OH.
This local job opportunity with ID 3641424554 is live since 2026-04-17 23:47:18.

Service Operations Administrator

We're partnering with a Pharm-focused organization to bring on a Service Operations Administrator to support warranty, repair, and service workflows across technical support and field service teams.

What You'll Be Doing

• Create and process warranty orders, estimates, and purchase orders to support service and field teams
• Maintain accurate Salesforce service cases, including tracking details and product line updates
• Update service projects with vendor and service provider labor invoices
• Ensure response times and SLAs are met across active service requests
• Provide timely, professional support to internal teams
• Follow required HIPAA, safety, quality, and compliance standards
• Assist with special projects and operational initiatives as needed

What We're Looking For

• Experience in an administrative, service operations, or service support role
• Hands-on experience working with a CRM tool like salesforce or something similar
• Comfort working with purchase orders, estimates, warranties, or invoices
• Strong organizational skills with excellent attention to detail
• Clear written and verbal communication skills
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Ability to manage multiple priorities in a deadline-driven environment
• Experience in healthcare, medical devices, or regulated industries is a plus

Nice to Have

• ERP system experience (Infor Syteline or similar)
• Exposure to warranty, repair, or field service operations